Frequently Asked Questions
|Can I update my address?||Only the original person who placed the order (the cardholder) can update their address. As long as the order has not shipped, we are able to update your address. Send us an e-mail (from the e-mail address associated with the order) with the order name and the correct address that you are looking to ship to.
If the order has been shipped, we are unable to update your address.
|Can I cancel my order?||If your item hasn't been shipped, send a cancellation request to customer service: firstname.lastname@example.org and a member of the team will assist you. If your order has shipped we cannot cancel the order but will help you create a return.|
|Why is there an authorization on my bank statement if my order didn't go through?||If your order was not successfully processed, our system will not have charged your card. However, you may still see an authorization or hold on your account. In most cases, these will go away automatically within 1-3 business days and will not post to your account, but remain "pending" until cleared. If you have any issues, please contact our support team and we'll be happy to assist.|
|Do you offer free shipping on returns?||We do not offer free return shipping at this time, Session support will provide you with a shipping label. Once we receive the return, a refund will be issued less the amount of shipping.|
|How long do I have to make a return?||Returns must be requested within 2 weeks of receiving the product. Once a case is approved, it must be sent back within 30 days of approval. All cases older than 30 days that have not been sent in or given further communication will be canceled and archived, no longer eligible for return or exchange.|
|How do I ensure I get a full refund?||Only brand new items in an undamaged box will be issued store credit or for a refund. Once your returned item(s) are received and inspected, we will process the requested exchange, return, or store credit.
Returns for store credit will be given the full value of the product. Items returned for a refund will be assessed a flat $6.50 repackaging fee per item from the value of the refunded product to be assessed by our returns team at the time of exchange. If no repackaging is necessary the fee will be waived.
|Do you offer Free Shipping?||At this time Session is unable to offer free shipping to customers. We know it's a drag and we are actively working on a free shipping option for the future.|
|When will my item ship?||For most shipments, orders placed before 2:30pm PST will receive tracking within 2 business days. Items ordered over the weekend will not ship until the warehouse re-opens Monday (not including Holidays). This time period is subject to change if a delay or back-order is noted on our website banner or a specific product page.|
|Where is my tracking number?||Once an item is ordered, you will receive a shipping confirmation. At this point, your order has been confirmed, but it has not been packaged. Once the box is packaged, you will receive a second email containing a tracking number. Most tracking numbers will not update until 24 hours after you receive them.|
|Why isn't my tracking number updating?||Due to high volume of shipping online due to COVID-19, we have seen carriers not scanning in tracking numbers. The shipment is moving, but the tracking will not update until the shipment is about to be delivered.|
|How long does shipping take?||Once you receive a tracking number, your item should arrive within 5-8 business days. We ship from Moreno Valley, CA, so states/cities closer to our origin will be delivered in the earlier part of the window.
Expect delays in transit times once an item leaves our warehouse due to COVID-19.
|Why is an adult signature required upon delivery?||We understand this can be inconvenient, but all items over $75 will be shipped with the signature confirmation to protect you from theft.|
|Will people know I just bought a cannabis accessory?||Nah, we ship all of our products in unassuming brown boxes.
However, "Session Corp" will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience.
|Do you offer international shipping?||At this time, Canada is the only country outside of the USA available for shipping. If you would like to be notified when the product becomes available to ship to your individual country, please list your country when signing up for our newsletter.|
|What do I need to know as a Canadian customer?||We do offer shipping to Canada. We are in the process of negotiating better shipping terms to reduce the cost of shipping. When items are shipped across the border, they will receive an updated tracking number. This number will not be automatically given to you, but you can request it by emailing email@example.com. You will be responsible for payment of any import duties. We do not offer free shipping on Canadian returns.|
|What happens if my item breaks during shipping?||In addition to a pre-shipment inspection, Session pieces come in a custom box with built-in foam or paper-pulp trays. Each box is then placed in bubble wrap in a discreet brown box.
In the unlikely event you receive a damaged or defective item, Session will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.
Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about our return policy or file a return using the links below.
|Where are your products designed and made?||Our products are design by our team in California. Our products are made in China.|
|Do you have wholesale?||We do offer wholesale discounts for applicable retailers. To sign up for a wholesale account, visit our Wholesaler page or send an email to firstname.lastname@example.org and a member from our team will assist you.|
|What is your review policy?||For any review under 3 stars, a customer service representative will email you directly to attempt to resolve the situation. If you cannot be reached or do not respond, the review will not be posted. You always have right to request your original review be posted.|
|Do you offer discounts?||We offer a 15% discount for veterans and seniors. We also offer 25% off to employees of partnered retailers. To receive your discount code, contact us at email@example.com|
|Feeling lost?||That was a lot of information. Don't worry. We have a team of Session representatives who can answer any problems or questions, both before or after purchase.
For any questions or issues about an online order, please feel free to contact us directly at firstname.lastname@example.org.
Broken Glass & Replacements
Clumsy? Or just an inevitable accident?
Replacement large bowls, small bowls and downstems are available for purchase online.
Replacement bong and pipe bodies are available for purchase. To request a replacement body, email email@example.com and our customer support representative will assist you.
Please note, all customer service responses will be via email. We are an online-only business operating out of San Francisco, California.
912 Cole Street #242,
Terms of Service
Last Updated as of January 20, 2022.
This website (the "Site") is operated by Session Inc. (collectively, “Session,” "we," "us" or "our"). Your use of, and access to, this Site, Affiliate Program, and any products (“Products”) supplied by or on behalf of us through the Site (collectively, “Services”) is subject to these Terms of Service (these "Terms"). These Terms are a legal agreement between you and us, and they contain important information on your legal rights, remedies, and obligations. By accessing, browsing, or otherwise using the Site, you (i) acknowledge that you have read and understand, and are agreeing to be bound by these Terms and that you are agreeing to comply with all applicable laws, rules, policies, and regulations; and (ii) represent that you are an adult and have the legal capacity to enter a contract in the jurisdiction where you reside. This Site is not for children or persons under 21 years of age and in no event shall any child or person under the age of 21 use the Site. You further acknowledge and agree that your access to and use of the Site and the services provided through the Site are valuable benefits that you receive by agreeing to, and complying with, these Terms. If you do not wish to agree to these Terms, you may not access, browse or use the Site and you should discontinue these activities immediately.
We may change or revise these Terms at any time, for any reason and without notice, and if you use or access the Site or any services offered on the Site at any time on or after the "Last Updated As Of" date set forth above, you are deemed to have been notified of, and your use or access of the Site or any such services after that date signifies your acceptance of, any changes or revisions arising on or before that date. For this reason, please visit this page on a regular basis to ensure that you are familiar with the most recent version of these Terms. You can address your questions or concerns regarding these Terms to firstname.lastname@example.org.
ARBITRATION NOTICE: THESE TERMS CONTAIN A MUTUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO A COURT HEARING AND JURY TRIAL. YOU AGREE THAT ANY AND ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. PLEASE READ THESE SECTIONS CAREFULLY.
Legal Agreement; Revisions
You must be of 21 years of age to purchase and/or use any Products sold on sessiongoods.com.
*Our Products are intended for tobacco use only.*
Session Inc., its subsidiaries, affiliated companies, distributors, vendors, contractors, and/or licensors (collectively, the "Session Parties") are the owners or licensees of all content and materials on the Site ("Site Content") and of all related intellectual property rights, including, without limitation, all copyrights, moral rights, trademark rights, trade secrets, and patent rights. Site Content includes, without limitation all features, functions, services, software, algorithms, designs, objects, documentation, know-how, code, data, art, graphics, animation, photographs, images, text, music, sound effects, audio, and/or audio-visual elements and downloadable materials on the Site, as well as the look-and-feel, design, layout, organization, presentation, user interface, navigation and stylistic conventions of the Site. Site Content does not include Your Content, as that term is defined below.
You do not acquire any ownership interests in any Site Content by accessing, browsing, or otherwise using the Site.
You are not to use, copy, or remove any trademark, copyright, or any notice thereof. Unauthorized use of any Session Goods’ ownership will be subject to infringement.
Your use and your content; license grant; right to monitor and editorial control
You may access, browse and use the Site and Site Content only for your personal, non-commercial use, on a single computer, mobile phone, or other Internet-compatible devices to enable you to use the Site. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish or otherwise use or exploit, through any means or media, any of the Site Content.
We cannot be responsible for maintaining Your Content, and we may remove Your Content from the Site at any time, for any and no reason, and without notice to you. We reserve the right, but do not have an obligation, to monitor and/or review all materials posted to the Site, or through the Site’s services or features, by its users, and we are not responsible for any such materials. However, we further reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or government request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, that in our sole discretion are objectionable or in violation of these Terms or applicable law. We may also impose limits on certain features or restrict your access to part or all of the features or services without notice or penalty if we believe that you are in breach of these Terms or applicable law, or for any other reason, all without notice or liability.
You warrant and agree that, while accessing or using the Site, you will not:
- Impersonate any person or entity or misrepresent your affiliation with any other person or entity, whether actual or fictitious, including anyone from the Site, the Session Parties, or otherwise affiliated with us;
- Use the Site to advocate the use of controlled substances or the use of products or services offered or promoted on the Site in connection with controlled substances;
- Use an inappropriate username or screen name;
- Insert your own or a third party’s advertising, branding, or other promotional content into any Site Content;
- Using the Site to collect the personal information of others, or to send junk, spam, branding, advertising, or other promotional content for third party’s.
- Obtain or attempt to gain unauthorized access to other computer systems, materials, information, or any services available on or through the Site through any means, including through means not intentionally made publicly available or provided through the Site;
- Copying the Site, use of bots, spiders, introducing viruses is prohibited
- engage in any automatic or unauthorized means of accessing, logging-in or registering on the Site, or obtaining lists of users or other information from or through the Site, including, without limitation, any information residing on any server or database connected to the Site;
- use the Site or its features and services in any manner that could interrupt, damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Site, including, without limitation, sending mass unsolicited messages or "flooding" servers;
- use the Site or its services in violation of our intellectual property or other proprietary or legal rights or rights any third party;
- use the Site or its services in violation of any applicable law;
- attempt (or encourage or support anyone else’s attempt) to circumvent, reverse-engineer, decrypt, or otherwise alter, or interfere with, the Site or its services;
- post, transmit, publish or otherwise disseminate through the Site any of Your Content that, as we determine in our sole discretion: (i) is unlawful, harmful, harassing, fraudulent, threatening, abusive, libelous, defamatory, vulgar, obscene, hateful, or racially, ethnically or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (ii) is derogatory or harmful to the reputation of any of the Session Parties or any of her or their respective officers, members, employees, representatives, licensors and/or suppliers, in any way; (iii) may incite violence or other unlawful activity; or (iv) is harmful to children in any manner.
- Session Goods does not read or monitor every post and can’t be held liable for any posts that are slanderous, libelous, or that violate anyone's intellectual property rights, including violating anyone’s copyrights or trademarks their rights of publicity, or any other laws.
- To report prohibited conduct send an email to email@example.com and we will remove it promptly.
We reserve the right to terminate your use of our Site, Services, or any related website for engaging in any of the prohibited uses. We reserve the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms.
Your registration and your user information
You are solely responsible for maintaining the confidentiality of Your User Information. You are also solely responsible for any and all activities that occur under Your Registration or Your User Information. You must notify us immediately of any suspected or actual unauthorized use of Your Registration or Your User Information, and of any and all other security breaches. We shall not be liable for any loss that you incur as a result of someone else using your account, username, or password, either with or without your knowledge. You may be held liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else’s use of your account, username, or password.
We reserve the right to terminate Your Registration or to refuse services to you, without prior notice to you, at any time and for any or no reason. Without limiting the above, if you are a repeat copyright infringer, we will, in appropriate circumstances, permanently terminate Your Registration and remove your User Content from the Site. You have the right to cancel Your Registration at any time. You may cancel Your Registration by following the instructions on the Site.
If you voluntarily terminate Your Registration or allow Your Registration to lapse, you may reactivate Your Registration at any time through the account interface on the Site. Accounts terminated by us for any type of abuse, including without limitation a violation of these Terms, may not be reactivated.
In many instances, we have agreed to sell certain Products offered for sale on the Site subject to what is referred to as a "minimum advertised price," or "MAP" policy. MAP is the lowest price that distributors and other resellers are allowed to publicly display a product for sale. This practice is used by some manufacturers to protect the integrity of their product(s) and brand. Generally, authorized retailers of a MAP protected product agree to adhere to these guidelines, failing which they risk losing the right to sell the product subject to that MAP policy. In addition, buyers may not be able to take advantage of post-sale services (i.e., warranty repair) when purchasing from a retailer that does not comply with a manufacturer’s MAP policy.
MAP policies are intended to protect consumers and sellers from disreputable dealers, giving all authorized retailers specific guidelines on how to advertise the price of the MAP product(s). This helps to ensure that buyers will be able to access the high level of service the manufacturer wants purchasers of their product(s) to receive.
If you have any questions regarding whether a particular Product purchased on the Site is subject to a MAP policy, please contact us.
Submission of your ideas suggestions
While you are encouraged to share ideas and suggestions through your use of the Site, we wish to avoid any potential misunderstandings or disputes that may arise from the limited use that we or other users of the Site may make of any ideas or suggestions that you choose to share or if our content or business activities seem similar to any such ideas or suggestions. When you share ideas or suggestions through your use of the Site (collectively "Submissions"), you hereby grant us and our designees a worldwide, non-exclusive, fully paid-up, unrestricted, fully sublicensable, fully transferrable, assignable, royalty-free, perpetual, irrevocable right to copy, use, reproduce, edit, distribute, modify, adapt, create derivative works of, publish, publicly perform, publicly display, transmit, translate and license, digitally perform, make, have made, sell, offer for sale and import your Submissions in any and all embodiments, media, and means of communication, now known or hereafter developed. You represent and warrant to us that your Submissions are original to you, that you own or otherwise control all of the rights in your Submissions, or that you have the rights necessary to grant to us the license to your Submissions granted above, and that your Submissions do not violate any rights, including the rights of privacy, of any party and do not otherwise violate the law. We agree that, if any Submission generates a sufficient level of popularity or mass appeal, as we may determine in our sole discretion, then we may enter into good faith negotiations with you of a royalty-bearing license agreement for exploitation of your Submission beyond the Site. Notwithstanding the foregoing, nothing in these Terms shall impose any obligation or requirement on us to proceed with or conclude any agreement or transaction with you concerning any such Submission. If you do not wish to grant the rights granted in this paragraph, do not share, submit or post any submission on or through the Site.
Links to third-party websites
The Site contains links to websites of third parties, including, without limitation, advertisements of third-party products and services and "buy" links to third-party vendors or retailers to purchase products or services featured on the Site. If you use these links, you will leave the Site. These third parties and their websites are not under our control. We do not examine or evaluate these websites and we are not responsible for their content or operation. By providing links to these websites, we do not approve, warrant endorse, or otherwise make any representation about, them or their owners or operators, and do not assume any related responsibility or liability. You should exercise your own judgment in evaluating and using these websites. When you link to these websites, you become subject to their terms and conditions of use and privacy policies.
Linking to the Site
You agree that if you implement a link to the Site (whether from another website or otherwise), such link shall open in a new browser window and shall link to the full version of an HTML-formatted page of the Site. You may not link directly to any Site Content by, for example, and without limitation, "in-line" linking or "deep-linking" methods, or in any manner causing the Site, or any page of the Site, to be "framed," surrounded or obfuscated by any third-party content, materials or branding. We may, at any time and for any or no reason, require that any link to the Site be discontinued and removed and revoke your right to link to the Site.
We administer, control, and operate the Site from our offices in California, the United States of America. The Site is accessible worldwide; however, some of its features or functions may not be available or appropriate for use outside of the United States and/or may not be available to all persons or in all geographic locations. This website is intended for use only located in the United States of America. We make no representation that the Site and Site Content are appropriate or authorized for use in all countries, states, provinces, counties or any other jurisdictions. Your access and use of the Site may not be legal in your jurisdiction. If you choose to access, browse or use the Site, you do so on your own initiative and risk, and you are responsible for compliance with all applicable laws if, and to the full extent that, such laws and restrictions are applicable. We reserve the right to limit, in our sole discretion, the provision of any feature or function of the Site to any person and geographic area. Any offer for any feature or function made on the Site is void where prohibited.
The Site provides information of a general nature only and you are responsible for determining whether it applies to your specific situation. We specifically disclaim any liability concerning any action that any person may take based on any information or guidance provided at the Site.
Some Site Content is provided by the users of the Site. With the exception of the limited license granted in these Terms, we do not obtain or control any rights in and do not exert editorial control over, such Site Content. We do not independently verify the representations and warranties made by the users with respect to such Site Content.
We do not guarantee the accuracy, timeliness, correctness, completeness, performance, or fitness for a particular purpose of the Site or any of Site Content. We are not liable for any errors, omissions, or inaccurate Site Content. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to Product descriptions, pricing, promotions, offers, Product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Site or Services or on any related website is inaccurate at any time without prior notice (including after you have submitted an order).
The Site and Site content are provided "as is" and "as available" without warranties of any kind, either express or implied, including, without limitation, any warranty for information, data, data processing services, uptime or uninterrupted access, any warranties concerning the availability, accuracy or usefulness of Site content and any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title or non-infringement, which are excluded from this agreement to the extent that they may be excluded as a matter of law. We do not warrant that the Site or Site content will be timely, secure, uninterrupted, or operated free of delays in transmission, failure in performance, computer viruses, inaccuracies, errors, or defects. You use the site at your own risk. We also assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, browsing in, or use of, the Site or your downloading of the Site content. You are solely responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy and security of data input and output, we make no warranty that the Site will meet users' requirements. No advice, results or information, whether oral or written, obtained by you from us or through the Site shall create any warranty not expressly made herein.
YOU AGREE THAT YOUR USE OF THE SITE, SERVICES, AND PRODUCTS IS AT YOUR SOLE RISK TO THE FULLEST EXTENT PERMITTED BY LAW. SESSION PARTIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE, SERVICES, PRODUCTS, AND YOUR USE THEREOF, including without limitation, warranties of title, salability, or any implied warranties of merchantability, fitness for a particular purpose, OR NON-INFRINGEMENT.
Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. You acknowledge and agree that your sole remedy for any problems or dissatisfaction with the Site is to terminate your registration and discontinue all use of the Site.
Limitation of Liability
Except as set out below, under no circumstances, including, without limitation, breach of contract, tort, negligence, strict liability, or arising under any other legal or equitable theory will the Session parties or any of their officers, directors, members, or employees be liable for any direct, indirect, special, punitive, incidental or consequential damages that arise out of or in connection with the use of the Site, the Products, or with the delay or inability to use the Site, or for any information, software, products or services obtained through the Site, or otherwise arising out of the use of the Site, even if advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, those aspects of the above limitation may not apply to you, in which case the liability of the Session parties and their officers, directors, members, and employees shall be limited to the fullest extent permitted by law.
In no event shall the Session parties or their officers, directors, members, or employees be liable for, or in connection with, any content posted, transmitted, exchanged, or received by or on behalf of any user or other person on or through the Site (including, without limitation, any of your content). In no event shall the total liability to you of the Session parties or any of their officers, directors, members, or employees for all damage, losses, and causes of action exceed, in the aggregate (a) the amount, if any, paid by you to us for your use of the Site or for any of your activities on the Site during the three months immediately preceding your claim, or (b) one hundred U.S. dollars (US$100), whichever is greater.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE, THE SITE, OR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Disclaimer: we are not your attorneys, and the information we present here is not legal advice. We present this information for informational purposes only.
You agree to indemnify, defend, and hold harmless us, our affiliates, our subsidiaries, and each of our and their respective shareholders, members, managers, directors, officers, employees, personnel, agents, successors and assigns from and against any and all claims, allegations, demands, actions, causes of action, lawsuits, investigations and proceedings (including, without limitation, any and all liability, damages, costs, expenses (including, without limitation, reasonable attorneys’ fees), settlements, fines, penalties and losses of any kind or nature whatsoever resulting from any of the foregoing) arising out of or in connection with: (i) your violation or breach of the Terms; (ii) your use of the SITE OR Services; (iii) your dispute with another user; (iv) your violation of any rights of any third party; or (v) your violation of applicable law. This indemnification obligation will continue after you stop using the Services. We reserve the right to assume the exclusive defense and control of any claim and matter otherwise subject to indemnification by you at your expense, and you shall not, in any event, settle or otherwise dispose of any matter without our prior written consent.
We will not be liable or responsible to you, nor be deemed to have defaulted or breached the Terms, for any failure or delay in our performance under the Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), restraints or delays affecting carriers, inability to obtain or delay in obtaining adequate or suitable supplies, breakdown of materials or telecommunications, or power outage.
Modification, Suspension, and Termination
We reserve the right to modify, suspend or terminate, in our sole discretion, at any time, temporarily or permanently, for any or no reason and without notice to you, and without any liability to you, any portion of the Site.
You agree that we may assign any of our rights, and/or transfer, sub-contract, or delegate any of our obligations, under these Terms. Your agreement to these Terms is personal to you and you may not transfer or assign it to any third party.
Electronic Communications, Transactions, and Signatures
Visiting the Site, using the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
California Users and Residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
We are committed to making our Site accessible and usable by all people, including those with disabilities and special needs. We provide technical and customer support to accommodate the needs of users with disabilities and address issues related to the accessibility of Session’s Site and Services. If you have difficulty using or accessing any element of the Site or the Services or if you have any feedback regarding the accessibility of the Site or the other Services, please feel free to contact us at firstname.lastname@example.org.
Users may also request product documentation and reference materials in alternate formats (e.g. URL/documentation) by contacting email@example.com.
Governing law and jurisdiction
In the event of any dispute with Session, you agree to first contact Session to attempt in good faith to resolve the dispute. All offers, promises, conduct, and statements, whether oral or written, made in the course of negotiation to resolve the dispute by any of the parties, their agents, employees, experts, and attorneys are confidential, privileged, and inadmissible for any purpose, including impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.
If the dispute has not been resolved after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (except for disputes brought in small claims court) arising out of or in connection with or relating to these Terms of Service, the Site, the Products, or Services, including the determination of the scope or applicability of this agreement to arbitrate, or the alleged breach thereof, by binding arbitration in San Francisco, California before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the award may be entered in any court having jurisdiction. If this arbitration provision is found unenforceable or to not apply for a given dispute, then the proceeding must be brought exclusively in a court of competent jurisdiction in the City of San Francisco, California. You hereby accept the exclusive jurisdiction of such court for this purpose.
Class Action Waiver
Any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class or representative action or as a named or unnamed member in a class, consolidated, representative, or private attorney general legal action. Your access and continued use of the Site or Services signifies your explicit consent to this waiver.
In the event that any provision or part of a provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions.
These Terms constitute the entire agreement between you and us and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us, with respect to your use of the Site and all matters relating to your access to, and/or use of, the Site. A printed version of these Terms and of any notice given in electronic form shall be admissible in any and all judicial or administrative proceedings based upon or relating to these Terms to the same extent as other business documents and records originally generated and maintained in printed form.
If any part of these Terms is determined to be invalid or unenforceable under applicable law including, without limitation, the warranty disclaimers and liability limitations stated above, then the invalid or unenforceable provision(s) will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in full effect.
Any rights not expressly granted in these Terms are reserved to us.
Last Updated as of January 20, 2022.
What is Personal Information?
What information is collected?
When you visit Sessiongoods.com we automatically collect website use information as you browse Sessiongoods.com. For example, when visiting our Site, we may log your computer operating system type, browser type, IP address, geolocation information, referring website from which you accessed the Site, pages you viewed on the Site, how long you spent on a page on the Site, access times and information about your use of and actions on our Site. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends and to learn more about the demographics of our users. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request us to delete.
We use this information to monitor our website and to improve our website to provide you with a faster and more efficient shopping experience. In addition, we may collect personal information that you specifically provide to us and that is collected on an individual basis through web forms and purchases. For example, if you decide to purchase from Sessiongoods.com, you will need to provide us with personal information and electronic authorization to process your credit card through our website. For purchases, you may need to provide the following information:
- Shipping Address
- Email Address
- Credit Card Number
- Name on Credit Card
- Expiration Date
- Credit Card Billing Address
- 3-Digit Security CCV Code
- Telephone Number
We do not sell, share, or trade your personal information to any other company except to fulfill your order, process your payment, manage shipments and other activities related to fulfilling your transaction.
We may also use this information to generate statistical reports to help understand the market for our products, alert you to updates on the website, targeted marketing and services, and develop promotional marketing campaigns. We may use the contact information you provide to us to make you aware of other products and services.
Please do not provide sensitive personal information to us by e-mail. Instead, use our web forms, which employ SSL technology (see “How do we protect you and your information”). However, if you choose to correspond with us via email, we will retain the content of your email message together with your email address and our responses. We use administrative, technical and physical security measures to protect our computing infrastructure and your personal information from unauthorized use, access, modification, or disclosure.
Your IP address and cookies
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers to prevent fraudulent activity and transactions to protect your privacy.
Sessiongoods.com and email marketing from sessiongoods.com might employ the use of web beacons. Web beacons, a transparent 1x1px image, are used to monitor customer behavior when interacting with the website or email. With a combination of web beacons and cookies, we are able to collect information to streamline site usability and user experience.
Flash cookies are commonly used in website advertising and videos. Flash cookies store information on the user’s end allowing sessiongoods.com to recognize customers’ when they return. Flash cookies collect much of the same information that regular cookies collect, except related to Adobe Flash plug-ins. Flash cookies are used to remember where you stopped a video or what rotating advertisements you have already viewed.
With the use of your IP address, web beacons, flash cookies, and cookies, we collect information such as: browsing patterns, traffic data, the operating system used, browser type, times/dates/locations, viewing habits, and user drop-off.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Because each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly or otherwise be available to you.
How Do We Use Your Information?
We use the information and personal information provided by you to help us improve your experience on the Site. We may use the personal information we collect from you to:
- Improve our Services, functionality, and overall user experience;
- Deliver our Services to you;
- Better cater and market to our users, as well as learn about preferences and usage habits;
- Respond to customer service requests, comments and questions;
- Send periodic emails, notifications, and text messages regarding our Services;
- Follow up with you after correspondence (live chat, email, or phone inquiries);
- Communicate about our partners’ products and services;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Troubleshoot technical difficulties and errors;
- Link or combine user information with other personal information;
- As permitted or required by applicable law or regulatory requirements; and
- For any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.
Who Do We Provide Your Information to?
- We may share personal information for legal, protection, and safety purposes.
- We may share information to comply with laws or as permitted by laws.
- We may share information to respond to lawful requests and legal processes.
- We may share information with other companies and brands owned or controlled by Session, including our subsidiaries.
- We may share information to protect the rights and property of Session, our agents, customers, and others. This includes enforcing our agreements, policies, and Terms of Service.
- We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any other person.
- We may share your personal information with vendors, service providers, contractors, and agents in connection with the performance of services on our behalf. These service providers are prohibited from using your information except as needed to perform our work or as required by law.
- We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
- We may share personal information for any other purpose disclosed by us when you provide the personal information.
Finally, we may also sell, rent, or share aggregate consumer information (i.e., anonymized summary data) with others for their own uses. This aggregate consumer information will never include your name, phone number, email address, or mailing address. We may sell, rent or share this aggregate consumer information with our partners and other companies for their own marketing, product development, research, or other uses.
We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.
Notice of updates on sessiongoods.com
We will use the information gathered to make a better shopping and browsing experience at Sessiongoods.com; when we do make an improvement to the website either by adding products, lowering a price, changing a look of a page if you wish to hear about it, please subscribe to our newsletter.
How do we protect you and your information?
The shopping cart information, including any credit card or address information, is transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. This secure layer provides up to 256-bit encryption for the most secure way of transmitting information on the internet. We do not transmit financial information by email. If you use our web form, your financial information is encrypted so that not even employees have access to your credit/debit / charge/e-check account number. Order information is stored in a password-protected area, only accessible by authorized personnel. Please contact us if you have any questions or concerns.
Websites linked to sessiongoods.com
We are not responsible for the practices employed by Web sites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Privacy of children
Anyone under the age of 21 is forbidden from using our website and/or products. If an account is discovered to be in violation of the age restriction, we will immediately terminate and block that account and delete any personal information collected in connection therewith. If you believe we might have any information from or about a child or person under the age of 21, please contact us at firstname.lastname@example.org.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Access to Your Personal Information
Subject to applicable laws, you can review, verify or correct your personal information. Please review the information in the “Your Rights” section below regarding your rights with respect to the collection of your personal data or contact us for further details.
In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Your Choices About Data We Collect and How to Opt-Out
You have a choice about how we use your personal information. Although you cannot opt-out of all data collection when you visit our Site, you can limit the collection, use, and sharing of your personally identifiable information. Please note that this may affect your ability to access certain Services. You may opt-out at any time by contacting us at email@example.com.
Do Not Track Signals
We honor do not track signals and do not track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.
With respect to the collection of your personal information, you have the right to:
- Update or amend personal data that we have collected about you if it is inaccurate or incomplete;
- Request a copy of the personal information that we hold about you;
- Request the categories of sources from which your personal information is collected;
- Request the categories of third parties with whom we share personal information;
- Request the commercial purpose for collecting your personal information;
- Request the categories of personal information sold and the categories of third parties to whom the personal information was sold;
- Request that we erase or restrict personal data;
- Object to the processing of your personal data with respect to direct marketing purposes; and
- Not receive discriminatory treatment for the exercise of your privacy rights.
You have the right to request this information up to two times in a 12-month period. You have the right to designate an authorized agent to make a request on your behalf. To request this information, please contact us at firstname.lastname@example.org.
Your California Privacy Rights
If you are a California resident, you have the right to receive the above information up to two times in a 12-month period, free of charge. You have the right to designate an authorized agent to make a request on your behalf. To request this information, please contact us at email@example.com or the mail address set forth in the section entitled “Contact Us” below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email, telephone number, or mail address.
Canadian Customers & PIPEDA Compliance
Session Goods does not collect any personally identifiable information about you when you visit the Website unless you voluntarily provide this information, for example by contacting us through our email forms (including sending us queries or responding through the Website to our job postings.) Personal information collected in these cases may include your name, contact details, email address, telephone number, and resume.
The database for any collected personal information is stored via Shopify, email addresses will be stored in the email service Mailchimp.